Frequently Asked Questions

How do I set up utilities?


Please see the following contact information regarding utilities in our area: Electric and Gas: Lebanon Electric, 513-228-3200, for Lebanon apartments. South Central Power, 1-800-282-5064, for Mt. Orab apartments. Duke Engery, 1-800-544-6900 for all other apartments. Make sure you have exact address and apartment number. Phone and Internet: Cincinnati Bell: 513-565-2210 Cable: Spectrum: 1-833-267-6094. Dawn Management does not allow and will remove any Dish or any external hung satellite TV. You will be charged for damages if you hang on building. Please see your apartment manager for restrictions.




Where do I pay my rent?


Rent is due on the 1st of each month. If not received by the 5th of the month rent is considered late. The most convenient Pay Online You will need to create an account with us on Paylease. Please allow up to one business day for your account to get approved. You can set up one-time or recurring payments at no additional cost to you. Register and pay online here. Check, Money Order or Certified Funds Check, Money Order, or Certified Funds can be submitted to your apartment manager 24 hours a day via dropbox or via mail. Each one of our offices has a safe and guaranteed rent drop box for your convenience. You may also submit payment during our regular business hours. If you choose to mail in payment, please allow 10 days. Check with your office to ensure you use the proper mailing address.




I'm moving...now what?


We are sorry to hear you are leaving us. Each resident is required to complete a Notice-to-Vacate form at least 30 days prior to vacating the premises. All lease terms and conditions apply. Ensure apartment is clean and empty to receive back your security deposit. All keys must be turned back into your apartment manager on or before midnight of the last day of the month. We do not prorate, if you are here on the 1st you will owe for the month. Any addition questions should be directed to your apartment manager. Thank you for your stay with Dawn Management.




How do I renew my lease?


We're glad to see you decide to stay another year. Expect to receive a lease renewal form one-month prior to the expiration of your lease. Contact your apartment manager if you do not think you received this paper. Please know rates and terms are subject to change upon expiration of your lease term.




How do I submit a maintenance request?


If medical or life-threatening please call 911. Submit a maintenance request online by clicking here. Please know you need to answer all questions in the form to submit. Call your property manager. If you are calling outside of business hours, please leave a detailed message and our team will get back to you the next business day. Please don't forget to leave your address, call back phone number, issue along with any helpful information, and if our team has permission to enter if applicable. You will get a call back on the next business day. For apartment issues that absolutely cannot wait until the next day call 1-866-487-4532. Examples include plumbing backups, leaks, lock outs, Hvac, or refrigeration. Please be prepared to leave full address, phone number, issue along with any helpful information, and permission to enter. Ensure your phone is set to accept calls marked private to receive our call back. No one can come out without phone call contact.




What to do if your water won't stop running?


Toilet won't stop running? Faucet leaking? This is an urgent issue. Please call our emergency line immediately at 1-866-487-4532.





Reach Out

customerservice@dawnmanagement.com

513-708-5236 (message line)

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